Who operates Kamumi?
Kamumi is operated by Glovestar Trading INC.
Registered office and principal business address: 1601 West Lakes Pkwy #210, West Des Moines, IA 50266, United States.
Email: support@kamumi.com
Customer service: +1 (323) 530-1484
How much is shipping?
For USD orders, shipping is US$5.99 below US$45.98 and free for qualifying orders of US$45.98 or more, without an upper limit. Other supported markets have local-currency rates and thresholds shown at checkout.
When will my order arrive?
Handling normally takes up to 3 business days after payment validation. Transit generally takes 10–20 business days after dispatch, in addition to processing time. Weekend orders start processing on the next business day. We do not guarantee same-day dispatch. See the Shipping Policy for details and exceptions.
How do I track or change an order?
Tracking is provided after dispatch. Carrier updates may take 24–48 hours to appear. Email support@kamumi.com with your order number if you need help. For changes, contact us immediately, preferably within 12 hours; changes depend on whether warehouse processing has begun.
Can I return a product?
You can request a return of unused, unopened products within 30 days of delivery. You pay return shipping for a change of mind; we bear reasonable necessary return shipping for an incorrect, damaged or defective item for which we are responsible. Mandatory consumer rights remain unchanged. Read our Refund & Return Policy and contact us before posting goods to obtain the correct address.
When will a refund appear?
Approved refunds are issued without undue delay and within the applicable legal deadline to the original payment method. After issuance, your bank may take 7–12 business days to display the credit. Bank processing does not extend our obligation to issue the refund.
Which payment methods and currency can I use?
Use the methods actually displayed at checkout. Our base prices are in USD; supported markets display their configured local currency. Review the currency, shipping, discounts and taxes before authorizing payment.
How do I contact support?
Email support@kamumi.com or call +1 (323) 530-1484. Service hours are Monday–Friday, 9:00 a.m.–5:00 p.m. U.S. Eastern Time. We aim to respond to email within 1–2 business days.